Returns & Exchanges
At BETAFPV, we stand by the quality of our drones and components, offering a 30-day return policy for items in original, unused condition to ensure your flight experience is nothing short of exceptional. If you encounter technical issues or received the wrong item, our dedicated support team is ready to assist with a swift exchange or refund.
Initiate a Ticket
Log into your account and submit a support ticket within 30 days of delivery, including your order number and clear photos of the items in their original packaging.
Technical Review
Our engineering team will review your request within 48 hours to determine if the issue is a manufacturing defect or if the product is eligible for a standard return.
Ship the Product
Once authorized, securely pack your items and ship them to our designated service center using a trackable shipping method to prevent loss during transit.
Refund Processing
After our warehouse inspects the returned hardware, we will process your refund or dispatch your replacement unit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing